Privacy Policy

Introduction

Suppavisor ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services for property management, home maintenance, and related services.

This policy applies to all services offered by Suppavisor and complies with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDPA).

Information We Collect

Personal Information

We collect the following personal information when you register for our services:

• Name, email address, phone number
• Postal address and billing information
• Payment and financial information
• Identity documents (as required for verification)
• Emergency contact information

Property Information

To provide our services effectively, we collect:

• Property address and location details
• Property access codes and security information
• Property condition reports and maintenance history

Usage Data

We automatically collect certain information when you use our services:

• Device information (IP address, browser type, operating system)
• Log data (access times, pages viewed, actions taken)
• Cookies and similar tracking technologies

How We Use Your Information

• To provide, maintain, and improve our property management services
• To process payments and manage your account
• To communicate with you about services, updates, and promotional offers
• To schedule and coordinate maintenance and service visits
• To ensure security and prevent fraud
• To comply with legal obligations and resolve disputes
• To analyze usage patterns and improve customer experience

Legal Basis for Processing

We process your personal data based on:

• Consent: You have given clear consent for us to process your personal data for specific purposes.
• Contract Performance: Processing is necessary to fulfill our service contract with you.
• Legal Obligation: Processing is required to comply with Indian laws and regulations.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention and security.

Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist us in providing services (cleaners, maintenance workers, payment processors).
• Legal Requirements: Government authorities when required by law or to protect our rights.
• Business Transfers: In connection with any merger, sale, or acquisition of our business.

Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection practices

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When personal data is no longer needed, we will securely delete or anonymize it in accordance with applicable laws.

Your Rights Under DPDPA 2023

You have the following rights regarding your personal data:

• Right to Access: Request information about the personal data we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data, subject to legal obligations.
• Right to Withdraw Consent: Withdraw your consent at any time for data processing based on consent.
• Right to Data Portability: Request a copy of your data in a structured, commonly used format.
• Right to Restrict Processing: Request restriction of processing under certain circumstances.

To exercise these rights, please contact us using the details provided in the 'Contact Us' section.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. For detailed information about our cookie practices, please refer to our Cookie Policy.

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties.

We encourage you to review the privacy policies of any third-party services you access through our platform.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such information, please contact us immediately.

International Data Transfers

Your data is primarily stored and processed in India. In certain cases, we may transfer data to service providers located outside India.

When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the 'Last Updated' date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Grievance Officer

In accordance with the Information Technology Act, 2000 and the DPDPA 2023, we have appointed a Grievance Officer to address your concerns:

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Compliance with Indian Laws

This Privacy Policy is designed to comply with:

• The Information Technology Act, 2000
• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• The Digital Personal Data Protection Act, 2023 (DPDPA)